Terms and Conditions

Standard Terms and Conditions (T&Cs) for orders placed online at www.fedanoo.com

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases. The www.fedanoo.com website offers “Fedanoo Merchandise” and “Fedanoo partner merchandise” for sale.

Fedanoo merchandise is all merchandise that we offer on www.fedanoo.com unless it is identified as Fedanoo partner merchandise on our website.

Fedanoo partner merchandise is merchandise that we offer on www.fedanoo.com and identify as partner merchandise.

1. Formation of contract and delivery of merchandise

1.1 For orders placed online at www.fedanoo.com, we enter into English language contracts only. and when you order Fedanoo partner merchandise, you also enter into a contract with the respective Fedanoo partner. Fedanoo partners are specifically identified on each product details page.

1.2 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgment of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been despatched.

1.3 If you select in the checkout to offset the carbon footprint for your order, this is part of the purchase contract. You are informed about the amount of the contribution in the checkout before placing the order.

1.4 You consent to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Payment Payments.

1.5 If an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.

1.6 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Our stock includes the relevant Fedanoo partner’s stock where Fedanoo partner merchandise is ordered. Where periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive, but not Italians holidays.

1.7 We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order.

2. Prices, shipping costs, and express delivery

2.1 All prices on the Fedanoo.com website are given in Euros. Subject to section 2.5 below, the prices given on the website on the date the order is placed shall apply. The stated prices are final (totals) and include any applicable delivery charge and value-added tax (VAT) at the applicable statutory rate. All items remain our property or the property of the relevant Fedanoo partner, as the case may be, until full payment of the purchase price.

2.2 We deliver to Europe only. Shipping costs accrued and are levied by Fedanoo.

2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Items will be delivered within 2 working days at the latest. If items do not arrive within that delivery period, you will be entitled to receive a refund of the delivery costs. Please contact us for further information.

2.4 Depending on where your item is being shipped from. We will inform you accordingly before your order is placed if long-distance delivery fees apply for the item selected. Long-distance delivery costs accrue and are levied by Fedanoo. If you decide to return any item for which long-distance delivery fees have been charged, we will refund the long-distance delivery fees if the full order is returned. Your statutory rights remain unaffected.

3. Payment

3.1 We accept the following payment methods: debit and credit card, and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.

3.2 In the case of credit card purchases, your card will be charged when we ship your order.

3.3 We reserve the right to charge a fixed late payment fee of £ 5.00 per reminder notice if you default on payment. You have the right to bring evidence to show that the actual damage sustained was substantially less than the fixed fee, or that no damage was sustained at all.

3.4 You consent to receive invoices and credits solely in electronic form.

4. Promotional vouchers and their redemption

4.1 Promotional vouchers are vouchers that cannot be purchased but are issued by Fedanoo during advertising campaigns and are valid for a certain period.

4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Please check the terms and conditions of any promotional voucher before using it as certain brands may be excluded from the promotion and a minimum order value may apply. Promotional vouchers may not be used to purchase gift vouchers.

4.3 The value of the items ordered must equal or exceed the value of the promotional voucher. No refund or credit will be given for the underspend. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the items you ordered are returned.

4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers cannot be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.

4.5 If you return items that you bought using a promotional voucher, and, as a result, the total value of your order is less than or equal to the value of the promotional voucher or if you fall below the offer threshold, we will adjust the refund accordingly.

5. Governing Law and Disputes

These terms are governed by English law. You may bring legal proceedings against Fedanoo either in Germany or in the courts of your country of residence. If you have a dispute where you have entered into a contract with a Fedanoo partner you may bring legal proceedings against the Fedanoo partner in the jurisdiction where the Fedanoo partner is located or in the courts of your country of residence. Besides, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

6. Contact Details


Via della distilleria 25

56020 San Romano

Executive Board: Abdurazaki Victor Odihili

Last updated: 30.10.2020


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