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FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

Internet shopping is convenient because it’s not restricted by store opening hours, meaning that you can shop any time from the comfort of your own home or office. However, not all online retailers are serious about security as Fedanoo.

SSL

We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. However, the most important protection is your password, so please make sure you never give it out to others. Fedanoo also has a privacy policy and complies with statutory requirements. Your data is used solely for the processing of your order and to continue to improve our services.

Under no circumstances will your personal information be disclosed to third parties without your consent. For more details, please refer to the Terms & Conditions.

Phishing

With the Trusted Shops seal of approval as well as SSL security encryption, we can guarantee that no form of phishing or phishing scams is possible on our site.

Your order will arrive within 3-5 days (Monday-Friday) after it’s been placed.

You can find a personalized delivery estimate in the shipping confirmation sent to your email address. Please allow up to this date for your order to arrive.

A tracking link is provided in your shipping confirmation email and becomes active within 24 hours.

You can also track your order in the Your Orders section of your account, once the order has been shipped.

Please note: Delivery times may vary. You will see your projected delivery time during the checkout or in your order confirmation.

If you’re not happy with your purchase, you can send any unworn* item back to us FREE of charge within 14 days of the delivery date. For more information on how to return your order, please go to the policy section. To find out more about our policy on damaged items, please go here.

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